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Security Guard – Emergency Dispatcher

Allied Universal (G4S Secure Solutions)

This is a Contract position in Fort Saskatchewan, AB posted September 19, 2022.

We are North America’s leading security services provider with over 300,000 phenomenal employees. At Allied Universal®, we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. For all full-time positions, we offer medical, dental, and vision coverage, life insurance, employee assistance programs, and more! We also offer company paid uniforms and part-time and flexible schedules!

Allied Universal is seeking Professional Security Guards – Emergency Dispatcher in Scotford, Canada.

Hourly Pay – $26.30

A dispatch position at the Shell Scotford facility offers dedicated services associated with Emergency Response Dispatching. This includes:


  1. Must have Grant MacEwan Emergency Communications Certificate (or equivalent) OR 911 Operator experience OR minimum 3 years Industry related Secruity and Emergency dispatch experience.
  2. Receiving emergency calls and obtaining information regarding the emergencies.
  3. Dispatching the appropriate emergency service to the location of the incident
  4. Transmit necessary information to field personnel via radio or telephone communication systems
  5. Perform interface functions between Shell and the external agencies during a site-wide emergency.

In addition, the dispatcher will:

6. Monitor all CCTV cameras and access control alarms

7. Answer routine telephone and radio calls

8. Prioritize calls for service and manpower allocation

9. Immediately enact the public complaint process upon receipt of a public complaints or concern (i.e. noise complaints)

10.Oversees basic operation of security alarm systems

11. Perform after hour call-outs for personnel

12.Serve as the Emergency contact for Pipelines and Sherwood Marketing Terminal

Key competencies required for this position are as follows:

  • Have knowledge of the standard radio and telephone communications receiving and transmitting equipment
  • Possess strong computer skills
  • Must be able to work with minimal supervision
  • Have the ability to interpret and give both verbal and written instructions
  • Possess both excellent verbal and written communication skills
  • Have the ability to make sound decisions using all available information
  • Demonstrate the ability to appropriately respond to changing circumstances
  • Have excellent prioritization skills and be multi-task orientated
  • Demonstrate excellent interpersonal skills including communicating effectively
  • Analyze situations quickly and make sound decisions in emergency and routine situations
  • Work in a fast-paced environment and be able to work under pressure
  • Ensure the confidentiality of all records containing personal information
  • Possess good hearing and vision (including color vision) appropriate for call-taking/dispatching functions
  • Work 12-hour rotating shifts including days, nights weekends and statutory/religious holidays
  • Display the ability to work with and interpret facility maps
  • Possess strong HSSE leadership skills.
  • Demonstrate an excellent attendance record
  • Work in a private office with little to no face to face interaction
  • Legally entitled to work in Canada.