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Technology Projects Governance Coordinator


This is a Contract position in Fort Saskatchewan, AB posted June 4, 2021.

Requisition ID: 104497 Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

The team: The Global Technology Solutions (GTS)
– Service Support’s Enterprise Operational Readiness team is mandated to ensure that Information Technology projects delivery are executed effectively in the prevention of incidents and service delivery stability with appropriate risk mitigation controls in place.

This process includes a global scope and is initiated early in the project lifecycle framework to ensure all mandatory requirements are completed according to compliance standards in a timely manner prior to change management approval for production implementation.

The role: Reporting to the Enterprise Operational Readiness Lead, you are a part of a team that ensures the Enterprise Operational Readiness policies, processes and automation tool adherence for all Information Technology projects delivery.

This will include alignment with the organizational Enterprise Delivery Framework by interlocking closely with project stakeholders to provide effective projects delivery governance in a time sensitive fast paced environment requiring proactive thought leadership diligence to prioritize and complete tasks effectively and independently.

Is this role right for you?

You will independently define Enterprise Operational Readiness requirements based on project implementation scope during the Triaging phase of the Operational Readiness process .

You can articulate to management the reasons for approving or not approving a project implementation.

You thrive on facilitating, reviewing and completing the collection, sharing and archiving of project artifacts for service operational support, risk, privacy, security, testing and capacity planning, etc.

You will ensure that roles and responsibilities are clearly defined and understood by project implementation stakeholders by mapping them to other relevant processes such as ITIL Change & Incident Management through regular collaboration and training.

You get to identify all residual risks and communicate them for acknowledgement by appropriate management personnel for mitigation.

You will improve customer experience by ensuring communication and training to the project teams and other stakeholders comprising of small to large groups on a regular basis to facilitate their capability to execute the requirements for the Enterprise Operational Readiness phase of the project delivery framework.

You will assist with continual improvement initiatives for the process and the ServiceNow automation tool.

Do you have the skills that will enable you to succeed in this role?

You possess excellent communication (verbal & written) skills in English in order to connect with both technical and business functional stakeholders.

The same in Spanish is an asset.

You have at least 5 years of hands-on technical working experience in a large, enterprise Information Technology service delivery Operations environment (e.g., Level 2 & 3 help desk support for systems & networks).

You have at least 2 years of technical working knowledge in each of the following: Storage Technologies (SAN, NAS); Active Directory, DNS, LAN, Cloud Technologies (e.g., IaaS, SaaS, PaaS).

You can demonstrate excellent knowledge on the use of MS Excel to create/maintain pivot tables & macros; plus, perform data analysis.

You can also create presentations on MS PowerPoint & incorporate the use of graphics & charts.

You have demonstrated excellent customer service skills.

You possess the abilities to independently manage multiple assignments, understand priorities and meet strict deadlines proactively.

You have completed a post-secondary education; plus completed an ITIL Foundation certification (versions 2 and/or 3 and/or 4).

What’s in it for you?

You will be on the leading edge in one of the top 5 chartered banks in Canada in a unique role as part of the bank’s digital transformation strategy implementation where people, process and tools come together in a streamlined way to provide service delivery excellence to it’s customers which include Scotiabank employees.

You’ll get to work with and learn from diverse industry leaders, who have hailed from top technology companies around the world.

We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success We foster an environment of innovation and continuous learning.

We care about our people, allowing them to design how they work to deliver amazing results.

We offer a competitive total rewards package, including a performance bonus, company matching programs (pension & Employee Share Ownership), generous vacation; health/medical/wellness benefits; employee banking privileges.

While we currently work remotely from home, when we can physically go back to work, our primary office in Scarborough is: Renovated with a design focus on enabling collaboration through both environment and technology.

Furnished with an onsite cafeteria that serves hot foods, salads, sandwiches & snacks a Tim Horton’s kiosk.

Equipped for breaks with table tennis, table soccer, pool table & TV’s.

Our lounges have fridges, microwaves, complimentary hot beverage stations & water dispensers.

Minutes by TTC bus from Warden subway station on Line 2.

Free employee shuttle service connecting the IT campus with nearby GO stations.

2022 opening of the Eglinton Crosstown Light Rail Transit with the Birchmount stop that’s steps away.

Minutes from the 401 & DVP.

Free onsite & offsite employee parking with charging stations for electric vehicles onsite.

Location(s): Canada : Ontario : Scarborough Scotiabank is a leading bank in the Americas.

Guided by our purpose: ”for every future”, we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone.

If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know.

If you require technical assistance, please click here .

Candidates must apply directly online to be considered for this role.

We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.